Reference

Terms and Conditions That Govern Your hd 999 Account

These terms set out the rules that apply when you open an account, make deposits through bKash, Nagad, or Rocket, and access our lobby. Access to hd 999 depends on your local law and eligible regions — read these terms carefully before you start.

Account eligibility rulesDeposit and withdrawal termsWallet verification stepsAccount suspension conditionsJurisdiction-dependent access
hd 999 Terms and Conditions That Govern Your hd 999 Account
ACCOUNT SECURITY

How We Protect Your Account and Handle Your Data

Your account data is stored with SSL encryption and access is protected by OTP verification on every new device login. We do not share your personal details with third parties outside of what is required to process payments through bKash, Nagad, or Rocket. You can request a copy of the data we hold, ask us to correct inaccurate records, or close your account at any time by contacting support in writing.

Data Retention

We keep account and transaction records for as long as required by applicable law in your region, and no longer than necessary for dispute resolution.

OTP Login Security

Every login from an unrecognised device triggers a one-time password to your registered number before access is granted to your wallet or lobby.

Payment Data Handling

bKash, Nagad, and Rocket transaction references are stored only to verify deposits and process withdrawals — we do not store full wallet credentials.

Data Requests

To access, correct, or delete your personal data, contact our support team in writing with your account ID and the specific request you are making.

TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute about your account or a transaction, our support team is the right starting point. We handle terms-related queries through live chat, email, and our in-app message centre — pick whichever channel suits you. Players in Dhaka and across Bangladesh can reach us in English through any of the paths below.

Team online

Live Chat

Open the chat icon inside your account dashboard for real-time help with terms queries, account status, or transaction disputes.

Email Support

Send a detailed message to our support address for written records of your query — useful for formal disputes or account-closure requests.

In-App Messages

Use the message centre inside the hd 999 app to attach screenshots and track the status of any open terms or payment query.

Common Questions About Our Terms and Conditions

These are the questions we hear most often about how our terms work in practice — covering account eligibility, payment rules, data rights, and what to do if something goes wrong.

Account eligibility depends on your local law and the eligible regions we serve. It is your responsibility to confirm that accessing our lobby is permitted under the laws of your jurisdiction before registering.

No. These terms allow one account per person. If we detect duplicate accounts linked to the same identity or payment wallet, both accounts may be suspended pending a review by our team.

If a deposit via bKash or Nagad does not credit to your wallet within the expected window, contact support with your transaction reference number and we will investigate and resolve it.

Send a written request to our support team with your account ID. We will confirm receipt and provide the data we hold on your account within the timeframe required by applicable law.

We will notify you through your registered contact before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Contact support in writing to request account closure. Any remaining wallet balance will be returned to the payment method used for your last deposit, subject to our verification process.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.